Shipping policy

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–5 business days after payment is received and verified. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Times

As we work with international fulfillment partners, shipping times may vary depending on your location and the product ordered.

Estimated delivery times:

United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 6–12 business days
Australia: 8–15 business days
Europe: 7–18 business days
Rest of the World: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, shipping method selected, and product weight.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take a few days to appear after the shipment has been dispatched.

Multiple Shipments

Some orders may be shipped in separate packages. This can occur when products are sourced from different warehouses or suppliers. If this happens, you may receive multiple tracking numbers.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete shipping addresses.

If you notice an error in your shipping address, please contact us as soon as possible at kultureworldclass@gmail.com.

Lost or Delayed Packages

While we work closely with our shipping partners to ensure timely delivery, we are not responsible for delays caused by:

Customs inspections
Weather conditions
Carrier disruptions
Public holidays
Other circumstances beyond our control

If your package appears lost or has not arrived within a reasonable timeframe, please contact us and we will assist in investigating the issue.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging. We will review your claim and work toward an appropriate resolution.